Shipping policy
Last updated: 28 September 2026
Every deepen order is packed by hand in our Sydney studio. Here's what to expect once you've placed your order.
Processing time
Orders are packed and dispatched within 1–3 business days (Monday to Friday, excluding NSW public holidays). During busy periods, such as sales or the lead-up to Christmas, please allow a little extra time.
Shipping within Australia
| Method | Cost | Estimated delivery after dispatch |
|---|---|---|
| Standard | $9.80, or free on orders of $60 AUD or more | 2–6 business days (metro), up to 10 business days (regional and remote) |
| Express | $15.00 | 1–3 business days (metro), longer for regional and remote areas |
We ship with Australia Post. Delivery times are estimates from the carrier and aren't guaranteed.
Shipping to New Zealand
We ship to New Zealand with Sendle. Rates are calculated at checkout based on your parcel and address, and delivery usually takes 5–10 business days after dispatch. Any import duties, taxes or fees charged by New Zealand customs are the responsibility of the recipient.
We don't currently ship to other countries. If you're outside Australia and New Zealand, we'd love to hear from you. Your interest helps us decide where to go next.
Tracking your order
Once your order is on its way, we'll email you a tracking link. If you haven't received it within 3 business days of ordering, please check your spam folder or get in touch.
Address details
Please double-check your shipping address at checkout. If you notice a mistake, email us as soon as possible and we'll do our best to update it before dispatch. We can't be responsible for parcels sent to an incorrect address provided at checkout, but we'll always help where we can.
Lost or damaged parcels
If your parcel arrives damaged, or tracking shows no movement for more than 7 business days, please contact us with your order number (and photos of any damage). We'll work with the carrier and arrange a replacement or refund where a parcel is lost or damaged in transit.
Questions
Email deepencustomerservice@outlook.com and we'll get back to you within 1–2 business days.